Shipping + Policies

SHIPPING POLICY

Once your order is placed with Simple Stories, Inc. it typically takes 2-3 business days to ship. We try our best to ship the next day.

Please be aware that there may be times, Black Friday/Cyber Monday, holiday's  and in other instances your shipping time may be longer or delayed.

Please verify that your shipping address is correct at checkout before submitting your order. You will be responsible for orders, and the cost of those orders that are shipped to incorrect addresses. Customers will be responsible for paying any charges associated with a shipment if an incorrect shipping address is entered.

Please be aware that once a package leaves our warehouse it becomes the possession of the carrier. If your order arrives damaged, please contact us immediately so that we can resolve the issue with you quickly.

SHIPPING CHARGE

During checkout, you will be given a shipping charge along with a shipping carrier. The shipping costs are passed directly from our shipping partners to you. You pay what we pay.

* FREE SHIPPING ON ORDERS OVER $75

Free shipping is for qualifying orders of $75 or more for orders placed from the lower 48 contiguous United States. Free shipping applies before taxes and after applicable discounts.

Qualifying U.S. orders shipping free will be shipped at the most economical shipping option available. This promotion is not applicable towards international orders. Terms are subject to change.

*FREE SHIPPING OFFER EXCLUDES ALL ONLINE COURSES AND COURSE KITS.

INTERNATIONAL SHIPPING

Be aware that tariffs and taxes may be charged to you by government policies. International shipping charges do not include any applicable import taxes, customs duties, or fees that are due upon entry into the destination country.

All duties, fees, and taxes are the responsibility of the recipient, and are levied once a shipment reaches the recipient’s country. Customs policies vary
widely from country to country and can cause delays beyond our original delivery estimates.

Please contact your local customs office for more information. Please note that free shipping is only valid in the 48 contiguous states & excludes international, APO, Hawaii and Alaska orders.

LOST PACKAGES

If your package is lost or stolen, please take the following measures before contacting us:

1. Track your order.

2. Contact the shipping carrier with your tracking number and try to resolve your claim through
them.

Once a package leaves our warehouse, we are no longer responsible for it. At that point, it is the responsibility of the carrier.

All lost/stolen package claims must be handled with them directly.

If you have any problems with the shipping carrier please contact us at
support@simplestories.com.

RETURNS

We LOVE all of our products and sure you will, too! We get it though, things happen. Items that are unopened and unused may be returned within 30 days.

All sales are final on all clearance, outlet and warehouse sale items.  No returns will be given on these items.

Please email us at support@simplestories.com before returning your item, to authorize your return and get instructions on how to send it back to us.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

NOTE:

• Items must be unused and in original packaging.

• You are responsible for ALL shipping costs, including the shipping charges incurred when you first purchased the product as well as the cost of shipping the product back to us.

• Downloadable products cannot be returned.

• Items purchased cannot be returned after 30 days.

• Only regular priced items may be refunded, unfortunately sale, clearance, or outlet items cannot be returned.